Returns/Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Optimum Beauty Shop.

Thank you for shopping at Optimum Beauty Shop.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase date of the product.

Before you return a product, please make sure that:

- The product was purchased in the last 30 days

- The product is in its original packaging, not damaged and seal intact.

Please note- Any product that was sold in sealed packaging and that seal was broken then unfortunately we cannot accept a return or refund request. 

Breaking the seal voids our warranty on that product and means it cannot be resold once opened so therefore a return isn't an option.

Send the product with its original packing to:

Optimum Beauty Shop, 38 Jacques Street, Ibstock, Leicestershire, LE67 6NJ. United Kingdom

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. We will however refund the initial cost paid but not the price of the return.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded if the above criteria regarding the condition of the item is met.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

- By phone number: +447368339130

- By email: support@optimumbeautyshop.co.uk